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FAQ

Frequently Asked Questions

Running a business means wearing a dozen different hats, but managing the books shouldn’t be the thing keeping you up at night. As specialists in QuickBooks Online and Xero, we go far beyond just tracking numbers; we protect your time, optimize your software workflows, and actively help you grow your bottom line. By taking the daily burden of receipts, invoicing, and bank reconciliations entirely off your plate, we give you hours back each week to focus on what you do best—scaling your operations and serving your clients.

Instead of just handing you confusing spreadsheets, we translate your cloud-accounting data into crystal-clear monthly insights that show exactly where your money is leaking and which services are your most profitable. Plus, because we keep your books perfectly organized and reconciled year-round, tax season becomes a stress-free non-event. You will easily maximize your legal deductions, drastically reduce year-end accountant clean-up fees, and gain the absolute confidence that comes with a flawless financial foundation.

Getting started is simple, seamless, and completely risk-free. The first step is to schedule a free, no-obligation consultation through our website. During this initial discovery call, we will chat about your business goals, map out your current financial workflows, and identify your primary accounting headaches.

Following our conversation, we will perform a high-level review of your current setup to see exactly what you need. From there, we won't just hand you a generic package; we will recommend a customized bookkeeping solution specifically tailored to your business needs, software preference (QuickBooks Online or Xero), and budget. Once you approve the personalized plan, we will handle the entire onboarding process so you can confidently hand off your books without skipping a beat.

Our initial discovery interview and information-gathering session typically takes 30 to 60 minutes. During this call, we focus on understanding your business structure, workflows, and goals. Following the interview, we dive deep into analyzing your actual financial records; depending on the volume of your transactions and the current state of your data, this comprehensive review can take anywhere from one to a few business days. Once our assessment is complete, we will reach out to schedule a follow-up meeting to present our detailed findings and walk you through your personalized service proposal.

We aren't a massive, faceless online platform or a firm that outsources your sensitive data overseas. We are proud to be locally owned and operated right here in Albuquerque, meaning we understand the unique landscape of New Mexico businesses. When you work with us, you get dedicated professionals who personally process, audit, and review your books every single month. We don't believe in rigid, cookie-cutter packages; we completely tailor our workflows to your specific goals and software preferences (QuickBooks Online or Xero).
 
Beyond doing the math, our biggest differentiator is our commitment to proactive, open communication. You will never have to chase us down for updates or struggle to decode a spreadsheet. We break down your financials into plain, actionable language so you always know exactly where your cash flow stands. Ultimately, we combine the high-level security and precision of a premier national firm with the deep care, agility, and personal touch of a local business partner.

Outsourcing your bookkeeping is one of the smartest ways to drastically lower your overhead while buying back your time. When you hire an in-house employee, you are tied to paying a fixed hourly wage, payroll taxes, insurance, and benefits—regardless of how much work there actually is to do. With our outsourced services, you completely eliminate those costly employment liabilities. Our flat monthly fees are significantly less than the average monthly wages of a full-time or part-time in-house employee, allowing you to secure dedicated expertise for a fraction of the cost.

Beyond the immediate financial savings, outsourcing eliminates the burden of tracking receipts, reconciling accounts, and managing payroll yourself, giving you hours back each week to focus on growing your revenue. Because we keep your QuickBooks Online or Xero file perfectly organized and compliant year-round, you avoid costly human errors and drastically cut down on year-end CPA clean-up fees. You get the reliable, real-time financial clarity you need to make profit-driven decisions without any of the costly overhead of a traditional employee.

Because every business has unique financial needs, our fees vary depending on the specific type, volume, and overall complexity of the bookkeeping work involved. We are committed to offering competitive, transparent pricing, and we will always provide a free, customized quote after reviewing your financial records. For businesses looking for predictable expenses, we also offer convenient flat-rate plans, which you can explore in detail directly on the Services page of our website.

To ensure seamless, uninterrupted service, all ongoing monthly fees are billed and automatically drafted upfront at the beginning of each service month. This hassle-free auto-draft system keeps your account current automatically so you can focus entirely on running your business.

We completely understand wanting to see real-world proof of our work, but we prioritize your privacy above all else. In strict accordance with our strict privacy policy and the highly sensitive nature of business financial data, we do not share details about specific clients, proprietary projects, or individual company financials. To give you peace of mind while protecting our clients' identities, we publish semi-anonymous testimonials directly on our website. These reviews highlight the exact results and transformations our clients experience, completely tailored to safeguard their proprietary company information and identity.

We treat your financial data with the absolute highest level of security and confidentiality. Because we specialize in cloud accounting, we never store your passwords, financial records, or bank credentials on local devices. Instead, we utilize bank-grade encryption through premier platforms like QuickBooks Online and Xero, which feature multi-factor authentication (MFA) and continuous security monitoring. Furthermore, we use secure, encrypted password managers to access your accounts, meaning your actual login credentials are obfuscated and never exposed. Rest assured, your sensitive business data is completely isolated, strictly protected, and handled only by verified, background-checked professionals.

You can view our complete Privacy Policy at any time via the dedicated link in the footer of our website. In short, our policy guarantees that we will never sell, trade, or share your business or personal information with outside marketing companies or third parties. It outlines the strict protocols we follow to collect, handle, and store your data solely for the purpose of delivering your bookkeeping services. We believe in total transparency, and our policy is designed to ensure your business remains legally compliant, fully protected, and completely confidential from day one.

No, we do not prepare or file annual federal or income tax returns. Instead, we specialize strictly in year-round bookkeeping and financial organization. However, we do actively handle quarterly Gross Receipts Tax (GRT) filing and will fully assist in managing and paying the quarterly sales tax for those businesses required to collect GRT.

When annual tax season arrives, we provide a flawless, "tax-ready" financial package directly to your CPA or tax specialist. This seamless handoff ensures your accountant has everything they need to maximize your deductions immediately, completely eliminating stressful last-minute rushes and drastically reducing your year-end CPA clean-up fees.

Ann F
Ann F
CEO
I run a small business, and keeping up with the books was driving me nuts. Cathy at Zia Bookkeepers came in and made everything make sense. She’s super easy to work with, fast, and actually care about your business. No jargon, no judgment, just solid help and good vibes. Highly recommend if you want your financial stuff handled without the headache.
Steven
Steven
Owner
I was totally overwhelmed trying to keep my books straight, and Jeff came in like a breath of fresh air. He’s easy to talk to, super knowledgeable, and actually makes bookkeeping feel manageable. No fluff. Just solid help with a friendly vibe. If you’re a small business owner, Jeff’s your guy!
Pat C
Pat C
Owner
Running a small business in New Mexico is no joke, and my books were a mess. Zia Bookkeepers stepped in with patience, clarity, and a real understanding of the local vibe. They cleaned everything up, helped me budget smarter, and gave me the time I needed to grow my business. They’re not just pros, they’re people who care.

Book your free consultation today!

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Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed

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